TellerTest Online

Hiring and training a bank teller is a major investment!

With TellerTest Online you can save money. Validation studies on TellerTest Online show that improving the match between the applicant and the job dramatically lowers turnover.

Most banks want to increase customer service and increase sales. With TellerTest Online, you can identify candidates with positive orientation towards sales, customer service, problem solving and following policy. Or, if there are other attributes that are more appropriate for your environment, you can choose those within TellerTest Online. Bank tellers need to quickly organize and complete tasks without making errors in the midst of distractions and time pressure. You can find people who can balance accurately with the cash handling portion of TellerTest Online.

Two Part Test Identifies the Best Applicants

TellerTest Online offers both a hands on skills test and a multiple-choice exam. Extensive validation studies show that when compared to more traditional testing methods, TellerTest Online more accurately predicts how an applicant will perform in the workplace.

Part I - Working with People

Working with People is a multiple-choice test with 34 scenarios that realistically place potential employees "on the job." Candidates must analyze each situation and make quick judgments about how they would respond. Simulating with visual images captures an applicant's unguarded emotional response in a way that paper and pencil testing can never match. Working with People measures abilities in:

• Customer relations
• Sales and referrals
• Teamwork
• Working with supervision
• Responding calmly to frustrating situations
• Working with people from diverse backgrounds
• Working with difficult customers

Part II - The Cash Handling Test

The Cash Handling Test is a simulation of common transactions encountered by tellers. Using an electronic cash drawer with money and checks, applicants perform basic money exchange activities. The Cash Handling Test measures abilities in:

• Organizational skills
• Working under pressure
• Accuracy